August 2021

Welcome to the Cloud Report, which provides product updates for JAGGAER SaaS products. For any questions about the 21.2 release please visit the JAGGAER Product Release Library or contact JAGGAER Customer Support.

In This Report:

  • Accounts Payable & Shopping 
  • Advanced Sourcing Optimizer 
  • Contract Director 
  • Research Material Management
  • SIMS Products 
    • JAGGAER Direct Platform 
    • JAGGAER Indirect Platform 


The JAGGAER Supplier Reference List is updated monthly and can be viewed within your Admin Home page > Search for a Solution > Supplier/Vendor Reference List.

The JAGGAER Supplier Reference List report is a great tool when looking for new suppliers to enable or for additional supplier capabilities to tap into. If interested in moving ahead with a supplier enablement, please submit a Supplier Enablement request through your Global Customer Care Portal.

As many of you know, the new Procure-to-Pay user experience has transformed the way our customers do procurement by making processes such as shopping, submitting requisitions and approving documents significantly more intuitive and efficient. Last year we completed our early adoption program with fantastic results and we have continued to drive further innovation in the 21.1 release to offer an unparalleled digital interaction for our customers and end-users. Our remaining customers still using the classic UX will be upgraded to the new experience, so watch out for an upcoming communication about your production upgrade date in the coming weeks. In the meantime, if you haven’t already given the new UX a try, we encourage you to do so – at least in your test environment where ALL users have the ability to toggle between the classic and new user experience using the toggle icon on the bottom right corner.


Key Dates: The ASO Production maintenance release schedule can be found below. No application downtime is anticipated, though minor service disruptions may occur.

  • Thursday, August 12th, beginning at 10:00 a.m. EDT
  • Thursday, August 26th, beginning at 10:00 a.m. EDT

Standard Infrastructure maintenance is scheduled for Saturday, August 14th, from 6:00 p.m. through Sunday, August 15th, 2:00 a.m. Eastern Time. JAGGAER ASO Production and Demo may be unavailable during this period.


Relevant to SaaS 13.2 & 15.1
No planned Production maintenance release at this time.


Standard Infrastructure maintenance is scheduled for Saturday, August 14th, from 9:00 a.m. through Sunday 02:00 a.m. Eastern Time. JAGGAER RMM Production and UIT may be unavailable during this period.


No planned Production maintenance release for SIMS at this time.


JAGGAER Direct Platform

No planned maintenance at this time. A separate email will be sent to JAGGAER Direct users if this changes.

JAGGAER Indirect Platform

The JAGGAER Indirect Maintenance Release schedule is as follows. No downtime is expected for these releases:

  • Thursday, August 5th, beginning at 8:00 PM ET
  • Thursday, August 19th, beginning at 8:00 PM ET

JAGGAER Indirect PROD and UIT (US/EU) will be unavailable from Saturday, August 14, 2021 6:00 PM ET through Sunday, August 15, 2021 2:00 AM ET for monthly maintenance.

Searching for Answers?

  • Look up Knowledge Articles available within the JAGGAER Solutions Portal by using the Search functionality.
  • Navigate to the Online Searchable Help and Product Handbooks via the JAGGAER Indirect Site Admin Home or Search for a Solution page.